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Business Process Outsouring News

Information relevance key to streamlining internal communications

By: Schalk Burger     13th July 2012 Increasing the relevance of information presented to employees can increase productivity by reducing the time spent by the employee to manage different communications media, says telecommunications company Unison strategic business development director Keith Jones. 

Home Affairs to start smart ID rollout by December 

By: Natasha Odendaal     6th July 2012 The Department of Home Affairs (DHA) aims to be ready to introduce the first of the new smart identity (ID) cards to all first-time applicants by December, Home Affairs Minister Dr Nkosazana Dlamini-Zuma said on Friday. The new smart cards, which would replace all existing green ID books, would... 

It is possible to secure cloud services, IT firm insists

By: Schalk Burger     6th July 2012 Businesses can ensure the security of cloud services, such as external data storage and applications, and enforce business control policies by employing virtualisation architecture, says virtualisation equipment and systems company VMware South Africa director Chris Norton. 

Group’s logistics offering embraces transport and storage

6th July 2012 Companies are increasingly partnering with a professional service provider who meets all their transport and logistics requirements, says transport, warehousing, distribution and logistics solutions company Value Logistics. 

Availability, cost balance key data centre considerations

By: Schalk Burger     22nd June 2012 The level of data availability required by a company must be balanced against the cost of ensuring high availability, including electricity costs, says market research firm Frost & Sullivan Africa Information and Communication Technology (ICT) Business Unit head Chantel Lindeman. 

Only 9% of SMEs were using cloud computing at end of 2011

8th June 2012 Small and medium enterprises (SMEs) have yet to embrace cloud computing, despite promises of reduced costs and improved efficiencies, the yearly SME Survey finds. 

IT group focusing on managed services growth

By: Schalk Burger     18th May 2012 JSE-listed information technology company Datacentrix is seeking to grow annuity revenue by investing in skills to support its services and business solutions development, while reducing its dependence on government-related business, chairperson Gary Morolo reports. In the past, more than 50% of... 

Data backups becoming increasingly business critical

By: Schalk Burger     11th May 2012 Data is intangible but irreplaceable and, in 2008, a survey found that a single incident of data loss translated into a $10 000 cost to the business involved, says data and information storage giant Western Digital emerging markets, Middle East and Africa public relations head Daniel Mauehofer. 

India-SA move to bolster technology partnerships

By: Schalk Burger     30th March 2012 The High Commission of India in South Africa is committed to expanding the ties between the two countries in the vital information technology (IT) sector, while the South Africa government is committed to expanding the application of IT to various sectors, says High Commissioner of India to South... 

Comprehensive payroll solution launched

By: Dimakatso Motau     23rd March 2012 A comprehensive payroll solution, which offers users a single solution that includes all of the features and functionality that usually has to be bought in add-on modules, has been launched by payroll software specialist Softline Pastel Payroll, part of the Softline and Sage Group.  

Bright future for Western Cape BPO sector

By: Leandi Kolver     9th March 2012 The future of the business process outsourcing (BPO) sector in the Western Cape is bright, with a number of significant foreign investors from the UK considering South Africa and the Western Cape as an investment destination in 2012, BPO industry association BPeSA Western Cape CEO Gareth... 

Icasa reviews broadcasting regulations as SA moves to digital era

By: Natasha Odendaal     20th February 2012 The Independent Communications Authority of South Africa (Icasa) is examining successful international broadcasting migrations from analogue to digital terrestrial television (DTT) to bring South Africa’s existing analogue broadcasting regulatory frameworks in line with the digital era. The... 

Real-time, deep-packet inspection of network traffic improves security

By: Schalk Burger     27th January 2012 The real-time, deep-layer inspection of inbound, outbound and internal network traffic enables companies to improve the security of their information and also to secure information accessed remotely by different devices, says firewall supplier SonicWall director of emerging markets and Europe,... 

Gijima to cooperate with latest DHA investigation

By: Natasha Odendaal     23rd January 2012 JSE-listed Gijima said it would cooperate with the latest investigation into the 2007 awarding of the Who Am I Online (WAIO) contract by the Department of Home Affairs (DHA) and that it was confident the Public Protector’s probe would not find anything untoward. The company said in a statement... 

Integrated process-management software can speed up delivery

By: Schalk Burger     2nd December 2011 An integrated business process management suite of software can be used to enable parallel (concurrent) workflows, which increases the speed of work item processing, in a large to medium-sized business, while the rules that determine the priority and format of a work flow or item can be set,... 

New identity for investor relations group

By: Dimakatso Motau     2nd December 2011 FD Media and Investor Relations, the South African unit of international strategic communications group FTI Consulting, has moved to aligned its brand identity with that of the global business and will now be known as FTI Consulting Strategic Communications.  

Cloud starting to change software industry dynamics

25th November 2011 The services that software companies are offering and delivering today will need to improve to make implementation faster as customers begin to consider implementing cloud computing technologies even before their annual software upgrade, says business software company Softworx sales director... 

Corporates head for the cloud in bid to lower IT costs

25th November 2011 “Out of 100 large JSE-listed corporations that we interviewed, 46% are already using cloud computing. Another 6% plan to introduce it next year and another 4% the year after, so it will be close to 60% by 2013,” says World Wide Worx MD Arthur Goldstuck. 

Shifting communications leads to multichannel contact centres

By: Schalk Burger     11th November 2011 The changing nature of communication between customers and organisations, specifically the use of different communication media, is leading to business contact centres deploying cloud-based solutions that funnel queries to the correct department or person, says the Africa territory manager of... 

Networks supporting cloud services emerge as new Internet backbone

By: Schalk Burger     21st October 2011 Networks must be developed to support access to, and the growth of, cloud-based computing and application services, which will be the basis for the next generation of the Internet, says international routing and switching company Cisco South Africa MD David Mead. 

IT group viewing SA's skills gap as a business opportunity

By: Schalk Burger     14th October 2011 Information technology (IT) processes and services group EOH aims to offer technical and business process skills services to clients, leveraged off the skills it developed when it established its teams to support its hosting of applications and systems behind such processes, says EOH CEO Asher... 

SA call-centre body appoints new CEO

By: Creamer Media Reporter      13th October 2011 South African Business Process Outsourcing (BPO) industry association BPeSA has appointed Ferosa Thomas as its new CEO with immediate effect. Thomas takes over the position from former CEO Bulelwa Koyana. Chairperson Mark Harris said Thomas had a wealth of experience in both the BPO and the... 

Mvelaserve keen to expand Africa footprint, but will exercise caution

By: Schalk Burger     7th October 2011 JSE-listed, empowered outsourced business support services group Mvelaserve aims to improve its broad-based black economic empowerment platform, potentially by acquiring greater black female investment, stimulate organic growth of its existing and newly acquired businesses and expand into Africa... 

Cloud-based business communication tool launched

By: Schalk Burger     23rd September 2011 A cloud-hosted business communication application, launched in South Africa in August, offers an integrated communication tool for businesses that draws together email, conferencing, telecommunications and business communication functions into one program, reports US-based application, switching... 

Science council moves to safeguard South Africa’s robotics prowess

By: Keith Campbell     16th September 2011 Since the Czech playwright Karel Capek popularised, and indeed named, the concept of the robot in his 1920 science-fiction play ‘RUR’ (Rossum’s Universal Robots) – the word is derived from the Czech word robota, which means labour – it has exerted a fascination on both the popular and the... 

Six-month free data, voice incentive for Cape call centre investors

By: Schalk Burger     9th September 2011 New domestic or international outsourcing operators, creating more than 50 jobs with foreign direct investment and working out of the Western Cape, have been granted free international data and voice for their first six months of operation. 

Cisco adds security, management solutions to its portfolio

By: Eleanor Seggie     29th July 2011 Networking company Cisco has introduced new security and management solutions to its Borderless Networks portfolio. 

SA’s 50-year ‘young’ radio telescope in greater demand than ever

By: Keith Campbell     15th July 2011 On July 1, the 26 m dish at the Hartebeesthoek Radio Astronomy Observatory (HartRAO) celebrated its 50th anniversary.  

Brolaz towering ahead

1st June 2011 The Brolaz Group of Companies have again demonstrated their leadership in innovation in the field of Cellular Telecommunications. 

Botswana fund upgrades enterprises system

By: Mary-Anne O’Donnell     13th May 2011 Botswana’s largest financial fund Botswana Public Officers Pension Fund (BPOPF) upgraded its Enterprise Resource Planning (ERP) system to information technology giant Softline Accpac’s Sage ERP Accpac 500 from the start of April 2011 and the system is running smoothly. 

New traffic demerit system ready to go – technology developer 

By: Brindaveni Naidoo     12th May 2011 Technology company Tasima, which established and maintains the country's electronic National Traffic Information System (eNatis), is ready to roll out the administrative adjudication of road traffic offences (Aarto) system, also known as the points demerit system, CEO Tebogo Mphuti said on... 

Software offers real-time assessment of skills

By: Schalk Burger     29th April 2011 New software, developed by the University of the Witwatersrand, enables contact centre managers to monitor and assess, in real time, the language skills of potential recruits during a telephone interview. 

Choice of communication driving call centre change

By: Schalk Burger     29th April 2011 Over the next two to three years, South Africa will see a greater shift towards contact centres that use multiple forms of communication, driven by demand from clients, says communication software supplier Elingo sales and marketing director Karl Reed. 

Many ERP systems still underperform against expectations

By: Mary-Anne O’Donnell     8th April 2011 Enterprise resource planning (ERP) systems offer significant potential to improve a company’s way of doing business.  

New academy launched to develop SA's electronics skills 

By: Mary-Anne O’Donnell     18th March 2011 International consumer technology giant Samsung, through its core corporate social responsibility (CSR) initiative, has launched the Samsung Electronics Engineering Academy, in Boksburg, with the aim of developing 10 000 electronic engineers across Africa by 2015, of which a few thousand will... 

Open innovation could be key to solving technical challenges facing companies

By: Mary-Anne O’Donnell     4th March 2011 Open Innovation (OI) services company NineSigma has more than two-million solution providers in its OI community.  

IT groups team up in pursuit of public-sector clients

By: Mary-Anne O’Donnell     25th February 2011 Information technology (IT) management company CA Southern Africa has appointed system solutions specialists EOH Public Sector Consulting as a strategic, accredited partner and supplier of CA products and service implementation within the public sector. 

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