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Business Process Outsouring News

TeleTech establishes SA call centre facility

By: Christy van der Merwe     26th November 2007 Taking advantage of South Africa’s geographic location, time zone, quality of infrastructure, human resources and widespread use of English, multinational business process outsourcing (BPO) company TeleTech started operations from it’s first African facility in Salt River, Cape Town... 

Govt, Telkom agree on special call-centre tariff

By: Matthew Hill     6th November 2007 The South African government has reached an agreement with fixed line operator Telkom over reduced pricing for business process and outsourcing (BPO) operators in the country, Trade and Industry Minister Mandisi Mpahlwa said on Tuesday. This came after he had previously expressed concern that the... 

Govt offers call centre incentive

By: Matthew Hill     12th October 2007 The Department of Education offers to pay for 40% of the capital costs to set up three call centers in poor areas 

Dialogue sells 25,1% stake to black investors for R113m

By: Matthew Hill     4th October 2007 Johannesburg-listed call centre firm Dialogue on Thursday unveiled a R113-million empowerment deal, boosting its black ownership to over 30%. 

Dialogue to buy 51% in staffing firm CallForce Direct for R18,55m

     30th August 2007 Call-centre firm Dialogue has agreed to acquire a 51% interest in CallForce Direct, for a maximum of R18,55-million in cash and shares, the company said on Thursday. 

Three BPO applications accepted, worth R165m - Mpahlwa

By: Mariaan Webb     29th August 2007 South Africa has approved three business process outsourcing and offshoring (BPO&O) investment applications, valued at R136,5-million, Trade and Industry Minister Mandisi Mpahlwa said on Wednesday.  

Dialogue buys majority stake in ContinuitySA for R41m

     2nd August 2007 Call centre operator Dialogue Group, which listed on the JSE's AltX in September, on Thursday announced that it would buy the controlling stake in South Africa's largest business continuity and disaster recovery specialist company, ContinuitySA, for R41-million.  

SA ready to invest in new high-capacity submarine cable, says Mbeki

By: Terence Creamer     29th July 2007 The South African government had given its backing to the creation of a new high-capacity submarine fibre-optic cable up the African West Coat and landing in either the UK or in Brazil before converging with the world's main east-west communication corridors, President Thabo Mbeki said on... 

Mbeki identifies scaled-up local manufacture as top priority

By: Terence Creamer     29th July 2007 Large-scale value-added local manufacture had been identified as a top priority for the next two years, the President Thabo Mbeki said on Sunday, in his report back to the media on the outcomes of the mid-year Cabinet Lekgotla.He also revealed that embattled Trade and Industry Minister Mandisi... 

Lack of BPO progress concerning - Mpahlwa

By: Matthew Hill     4th July 2007 The sluggish movement of government’s progress in its plans to promote business process outsourcing (BPO) investment in South Africa was a “concern”, but all was not yet lost, Minister of Trade and Industry Mandisi Mpahlwa said on Wednesday. 

Industry insiders say 'Gas' support scheme will help

By: Helene Le Roux     22nd June 2007 The ability of South Africa's government business process outsourcing and offshoring (BPO&O) assistance and support (Gas) programme to accelerate the pace of investment in the call centre industry is looking more promising by the day. 

Government in bid for special call-centre tariff

By: Terence Creamer     25th May 2007 The South African government is in talks with the country�s dominant fixed-line telecoms provider Telkom in a bid to secure a reduced tariff for South Africa�s call-centre industry, which is viewed as having significant job-creation potential over the short to medium term. 

Infraco development running ahead of legal creation

By: Terence Creamer     17th May 2007 Legislation for the establishment of a new long-distance broadband entity, currently dubbed Infraco, would be processed during the current parliamentary session, but as a subsidiary of Eskom, the company was already operational and building infrastructure, Public Enterprises Minister Alec Erwin... 

Spescom posts interim profit, helped by call-centre growth

     17th May 2007 JSE listed technology firm Spescom Limited lifted headline earnings a share to 4,1c a share for the six months ended March 31, 2007, compared with a headline loss of 15,7c a share in the same period last year.  

SA's BPO quality standards may become global benchmarks

By: Nelendhre Moodley     17th May 2007 The International Standards Organisation (ISO) intends using the South African National Quality Standards (NQS) for the local business process outsourcing and offshoring (BPO&O) sector, expected to be promulgated by August, as a benchmark for international standards, a Contact in Gauteng... 

Government, Telkom in talks on special call-centre tariff

By: Terence Creamer     10th May 2007 The South African government is in talks with the country’s dominant fixed-line telecoms provider Telkom in a bid to secure a reduced tariff for South Africa’s call-centre industry, which is viewed as having significant job-creation potential over the short to medium term. 

Discussion document could affect BPO

     23rd March 2007 A discussion document on wholesale call termination has been published in Government Gazette No. 29568 of January 29, 2007. 

BPO&O plan may create 100 000 jobs by end-2009

By: Nelendhre Moodley     15th March 2007 Following on from Cabinet’s approval of a comprehensive business process outsourcing and offshoring (BPO&O) sector support strategy in December 2006, which seeks to attract a portion of the rapidly-expanding global business, Minister of Trade and Industry Mandisi Mpahlwa on Thursday announced... 

Dialogue almost doubles full-year headline EPS

     8th March 2007 AltX-listed call centre operator Dialogue Group which listed late last year, has posted strong maiden results for the year to December 2006 ahead of prelisting forecasts. 

Cape Town company develops new opportunities

By: Keith Campbell     9th February 2007 South African medium-sized electronics company Tellumat is making a major push in the area of wireless communications. 

Neotel signs wireless deal with Motorola

     6th February 2007 South Africa's second national operator, Neotel, had signed an agreement with Motorola to undertake the radio frequency (RF) planning of its local wireless networks, Motorola said on Tuesday. 

African Cellular Towers in final talks to sell BEE stake

By: Matthew Hill     6th February 2007 AltX-listed cellular communication towers manufacturer Africa Cellular Towers (ACT) would be announcing its black economic-empowerment (BEE) deal by the end of the month, or, at the latest, mid-March, MD Chris Kruger told Engineering News Online on Tuesday. 

Consumer group urges govt to sell telecoms stakes

By: Matthew Hill     6th February 2007 South Africa's Telecommunications Action Group (Tag) has called on government to divest its interests in local telecommunications companies, including the country's fixed line operator, Telkom. 

Firm appeals court ruling preventing it from halting Kenya SNO decision

By: John Muchira     2nd February 2007 Econet Wireless has appealed against a High Court ruling that quashed its application to stop the Communications Commission of Kenya (CCK) from awarding the license for a second national operator (SNO) to a consortium led by Dubai’s Vtel Holdings. 

Vodacom subscribers rose 9,5% in Dec quarter

     29th January 2007 South Africa's biggest cellular network provider, Vodacom, led by Alan Knott-Craig, grew its African market penetration by nearly 10% in the quarter ended December 31, compared to the previous three month period. In a note to shareholders on the JSE, the company said that it recorded 28,2-million... 

‘African broadband connections to exceed 7m by 2011’

     29th January 2007 Fixed and wireless broadband connections in Africa are expected to exceed seven-million by 2011, information and communications technology market research and analysis firm, BMI-TechKnowledge said on Monday, with DSL subscribers making up 3,7-million and mobile cellular technologies and fixed... 

Tata Technologies launches web-based design engineering tool

By: Nelendhre Moodley     29th January 2007 Engineering technology firm Tata Technologies iKS has announced a new version of ‘igetit’, a web application created specifically for the world’s 15-million design engineering professionals, the company announced. 

Datapro board approves Orion acquisition funding, sells 20% to BEE group

     15th January 2007 JSE-listed IT firm DataPro said on Monday that its board of directors had approved the vendor placing required for it to acquire 100% of Orion Telecom Investment, and loan claims against the telecoms company. 

Botswana seeks advisers on telecoms privatisation

By: Nelendhre Moodley     11th January 2007 The Botswana government, which plans to select a buyer for between 40% and 49% of its publicly-owned telecommunications utility by as soon the end of this year, has kick-started the process by requesting expressions of interest for advisory services. The Botswana Telecommunications Corporation... 

Competition Commission approves Orion acquisition

     10th January 2007 South Africa's Competition Commission has unconditionally approved the acquisition of telecommunications firm Orion by DataPro, an independent telecommunications service provider, offering voice, data and Internet services. 

Corporates responsible for 80% of ewaste

     15th December 2006 South African and global corporations are responsible for 80% of electronic-waste (e-waste), which is the world’s fastest-growing and potentially most dangerous waste problem, says African Sky CEO Allan Werth. 

‘No such thing as a free phone’

     14th December 2006 A recently published guide entitled How to Buy a Cellphone in South Africa, by telecoms guru Arthur Goldstuck and Steven Ambrose, cautions consumers against the pitfalls of so-called ‘free phones’ when buying cell-phone contracts. 

Acsa partners telecoms firm in flight-info SMS service

     13th December 2006 South African air travelers are now able to get up-to-the-minute information on departure and arrival times by means of a SMS on their cellphones, mobile firm NXT Mobile said on Wednesday. 

Success of 2010 World Cup depends on ICT industry - Minister

     11th December 2006 Communication Minister Ivy Matsepe-Cassaburri has reiterated that the success of the FIFA 2010 World Cup will depend on the South African information and communications technology (ICT) industry. 

Datatec, Cisco enter into Middle East alliance

     6th December 2006 JSE- and LSE-listed technology group Datatec and its Westcon subsidiary have signed a strategic agreement with global networking group Cisco to establish a dedicated operation in Dubai, focused on the sales and marketing of Cisco products in the Gulf. 

DBSA prioritises ICT projects

     5th December 2006 With broad-based economic growth and regional economic integration being one of the Development Bank South Africa’s (DBSA) primary goals, the bank has invested in numerous information and technology (ICT) projects to the value of more than R3,2-billion in the Southern African Development... 

Telecom Namibia invests $17m in upgrade

     4th December 2006 Technology firm Dimension Data on Monday announced that it had won a $17-million contract with Telecom Namibia to build an Internet protocol multiprotocol label switching (IP MPLS) super core, which would accelerate Telecom Namibia's vision to be a next generation network operator. 

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