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Business Process Outsouring News

SA call-centre body appoints new CEO

By: Creamer Media Reporter      13th October 2011 South African Business Process Outsourcing (BPO) industry association BPeSA has appointed Ferosa Thomas as its new CEO with immediate effect. Thomas takes over the position from former CEO Bulelwa Koyana. Chairperson Mark Harris said Thomas had a wealth of experience in both the BPO and the... 

Mvelaserve keen to expand Africa footprint, but will exercise caution

By: Schalk Burger     7th October 2011 JSE-listed, empowered outsourced business support services group Mvelaserve aims to improve its broad-based black economic empowerment platform, potentially by acquiring greater black female investment, stimulate organic growth of its existing and newly acquired businesses and expand into Africa... 

Cloud-based business communication tool launched

By: Schalk Burger     23rd September 2011 A cloud-hosted business communication application, launched in South Africa in August, offers an integrated communication tool for businesses that draws together email, conferencing, telecommunications and business communication functions into one program, reports US-based application, switching... 

Science council moves to safeguard South Africa’s robotics prowess

By: Keith Campbell     16th September 2011 Since the Czech playwright Karel Capek popularised, and indeed named, the concept of the robot in his 1920 science-fiction play ‘RUR’ (Rossum’s Universal Robots) – the word is derived from the Czech word robota, which means labour – it has exerted a fascination on both the popular and the... 

Six-month free data, voice incentive for Cape call centre investors

By: Schalk Burger     9th September 2011 New domestic or international outsourcing operators, creating more than 50 jobs with foreign direct investment and working out of the Western Cape, have been granted free international data and voice for their first six months of operation. 

Cisco adds security, management solutions to its portfolio

By: Eleanor Seggie     29th July 2011 Networking company Cisco has introduced new security and management solutions to its Borderless Networks portfolio. 

SA’s 50-year ‘young’ radio telescope in greater demand than ever

By: Keith Campbell     15th July 2011 On July 1, the 26 m dish at the Hartebeesthoek Radio Astronomy Observatory (HartRAO) celebrated its 50th anniversary.  

Brolaz towering ahead

1st June 2011 The Brolaz Group of Companies have again demonstrated their leadership in innovation in the field of Cellular Telecommunications. 

Botswana fund upgrades enterprises system

By: Mary-Anne O’Donnell     13th May 2011 Botswana’s largest financial fund Botswana Public Officers Pension Fund (BPOPF) upgraded its Enterprise Resource Planning (ERP) system to information technology giant Softline Accpac’s Sage ERP Accpac 500 from the start of April 2011 and the system is running smoothly. 

New traffic demerit system ready to go – technology developer 

By: Brindaveni Naidoo     12th May 2011 Technology company Tasima, which established and maintains the country's electronic National Traffic Information System (eNatis), is ready to roll out the administrative adjudication of road traffic offences (Aarto) system, also known as the points demerit system, CEO Tebogo Mphuti said on... 

Software offers real-time assessment of skills

By: Schalk Burger     29th April 2011 New software, developed by the University of the Witwatersrand, enables contact centre managers to monitor and assess, in real time, the language skills of potential recruits during a telephone interview. 

Choice of communication driving call centre change

By: Schalk Burger     29th April 2011 Over the next two to three years, South Africa will see a greater shift towards contact centres that use multiple forms of communication, driven by demand from clients, says communication software supplier Elingo sales and marketing director Karl Reed. 

Many ERP systems still underperform against expectations

By: Mary-Anne O’Donnell     8th April 2011 Enterprise resource planning (ERP) systems offer significant potential to improve a company’s way of doing business.  

New academy launched to develop SA's electronics skills 

By: Mary-Anne O’Donnell     18th March 2011 International consumer technology giant Samsung, through its core corporate social responsibility (CSR) initiative, has launched the Samsung Electronics Engineering Academy, in Boksburg, with the aim of developing 10 000 electronic engineers across Africa by 2015, of which a few thousand will... 

Open innovation could be key to solving technical challenges facing companies

By: Mary-Anne O’Donnell     4th March 2011 Open Innovation (OI) services company NineSigma has more than two-million solution providers in its OI community.  

IT groups team up in pursuit of public-sector clients

By: Mary-Anne O’Donnell     25th February 2011 Information technology (IT) management company CA Southern Africa has appointed system solutions specialists EOH Public Sector Consulting as a strategic, accredited partner and supplier of CA products and service implementation within the public sector. 

Internet service provider acquires second data centre 
in response to rising demand for cloud computing

By: Mary-Anne O’Donnell     3rd December 2010 Local Internet service provider RSAWEB has announced the acquisition of its second data centre facility, in Cape Town, set to come online in December 2010. 

HP announces new converged infrastructure solutions

By: Mary-Anne O’Donnell     12th November 2010 Information technology (IT) consumables company Hewlett Packard (HP) has announced new advancements in achieving its goal of mission-critical converged infrastructure to simplify availability and accelerate data centre consolidation, ensuring the best use of resources. 

New research shows cost of IT downtime

By: Mary-Anne O’Donnell     12th November 2010 New research shows that European organisations are collectively losing up to €17-billion in revenue each year by failing to protect their business critical systems. 

August business confidence advances but correction expected – Sacci

By: Loni Prinsloo     7th September 2010 Business confidence in South Africa during August was the highest reported in 2010, said the South African Chamber of Commerce and Industry (Sacci), but warned that the spike in the index could be followed by a correction. The Sacci Business Confidence Index (BCI), released on Tuesday, showed a... 

Dynamic data centre concept launched into SA market

By: Mary-Anne O’Donnell     3rd September 2010 Information technology (IT) company Bytes Systems Integrated (BSI) has introduced its virtualised dynamic data centre model to South African businesses. 

New Softline Accpac enterprise resource planning solution launched

By: Mary-Anne O’Donnell     20th August 2010 Business management software company Softline Accpac has launched the latest version of its ERP software, Sage ERP X3. 

Independent network exchange goes live

By: Jacqueline Holman     14th May 2010 South Africa’s first and only independent network exchange AFRICA . INX has gone live, aiming to revolutionise the local Internet service provider (ISP) industry by offering competitive connectivity rates, independence and freedom of choice for clients. 

Gauteng legislature 
launches information 
management system

By: Jacqueline Holman     23rd April 2010 The Gauteng Provincial Legislature (GPL) has launched its legislature information management system (LIMS) project, aimed at supporting the GPL core business processes. 

Gauteng BPO sector could exceed R7,4bn this year

By: Creamer Media Reporter      7th April 2010 Gauteng’s Business Process Outsourcing (BPO) sector would likely grow to in excess of R7,4-billion this year, creating a further 4 000 jobs, Business Process enabling South Africa (BPeSA) Gauteng CEO Keryn House has revealed. Speaking at a forum this week, she noted that the BPO sector in... 

Coega’s BPO park to be operational by March

By: Creamer Media Reporter      17th November 2009 The R173-million, 1 500-seat Business Process Outsourcing (BPO) Park in the Coega Industrial Development Zone (IDZ), near Port Elizabeth, would start operating in March 2010, the Coega Development Corporation (CDC) reported on Tuesday. The CDC was currently looking for tenants to occupy the 18... 

SA satellite in process of commissioning

By: Keith Campbell     6th November 2009 Cover story on South Africa's Sumbandila microsatellite and its commissioning process. 

KPMG appointed to probe Adcorp financial irregularities claims

By: Chanel de Bruyn     26th October 2009 A new investigation into alleged financial irregularities at staffing and business process outsourcing company, Adcorp, would be undertaken by audit firm KPMG, as a mudslinging match between top management continued. The JSE-listed Adcorp told shareholders in a statement on Monday that an... 

Findings of ‘Supply Chain Intelligence Report’ 
to be discussed at November conference

By: Leandi Kolver     16th October 2009 The majority of South Africa’s companies are not implementing environmentally sustainable business strategies, according to TerraNova Research’s ‘Supply Chain Intelligence Report 2009’.

 

Study shows that fully equipped 
home-based staff can deliver

By: Leandi Kolver     25th September 2009 Independent research, commissioned by enterprise communications systems provider Avaya, shows that greater workforce flexibility can boost employee productivity by 51%.

New York-based multinational information technology and business process outsourcing company Sutherland Global Services, with... 

IT group achieves growth in maintenance niche, despite fall-off in new projects

By: Leandi Kolver     25th September 2009 Technology and outsourcing provider EOH, listed on the software and computer services sector of the JSE, recently became one of the top five information technology (IT) service providers in Southern Africa, after it recorded a turnover of R1,26-billion for the financial year ended July 31, 2009,... 

SA group extends its global WiFi footprint

By: Leandi Kolver     18th September 2009 Solutions provider Internet Solutions, along with its international partner Trustive Network, now hosts 3 000 additional WiFi hotspots through its international WiFi roaming solution for South Africans travelling abroad. 

Infor seeks growth opportunities in Africa

By: Leandi Kolver     7th August 2009 Businesses need to break away from island technology and focus on how all technologies can work as one, said business solutions company Infor’s channel manager for Africa Mike Hibbert at Inforum 2009. 

Business solutions firm unveils new software product

By: Leandi Kolver     7th August 2009 Business solutions provider Infor has launched the Infor Flex solution. The software will minimise the license and, or transaction fees, provide a reduced-fee implementation methodology and grants incentive pricing on additional users, modules or complementary solutions. 

Business software group extending its portfolio

By: Leandi Kolver     7th August 2009 Global software solutions provider Infor was extending its portfolio to implement new solutions. “We are also leveraging global alliances in the world - Microsoft and IBM are the most important,” said vice president for Europe, the Middle East and Africa (EMEA) Channels Jean-Philippe Pommel, at... 

African countries urged to position themselves to 
exploit booming BPO sector

By: Leandi Kolver     31st July 2009 By 2050, 80% of the world’s workforce will be working in the services sector.

“Today, 60% of global trade is in the service sector. For Africa, to take advantage of this booming sector, the continent needs to get ready immediately - the key issue is to make Africa the next destination,” said... 

Govt officially launches council to advise on migration to digital terrestrial broadcasting

By: Leandi Kolver     31st July 2009 The Department of Communications officially launched the Digital Dzonga, and introduced the Digital Dzonga Council to the media and public at Constitution Hill recently. 

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