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Business Process Outsouring News

Bright future for Western Cape BPO sector

By: Leandi Kolver     9th March 2012 The future of the business process outsourcing (BPO) sector in the Western Cape is bright, with a number of significant foreign investors from the UK considering South Africa and the Western Cape as an investment destination in 2012, BPO industry association BPeSA Western Cape CEO Gareth... 

Icasa reviews broadcasting regulations as SA moves to digital era

By: Natasha Odendaal     20th February 2012 The Independent Communications Authority of South Africa (Icasa) is examining successful international broadcasting migrations from analogue to digital terrestrial television (DTT) to bring South Africa’s existing analogue broadcasting regulatory frameworks in line with the digital era. The... 

Real-time, deep-packet inspection of network traffic improves security

By: Schalk Burger     27th January 2012 The real-time, deep-layer inspection of inbound, outbound and internal network traffic enables companies to improve the security of their information and also to secure information accessed remotely by different devices, says firewall supplier SonicWall director of emerging markets and Europe,... 

Gijima to cooperate with latest DHA investigation

By: Natasha Odendaal     23rd January 2012 JSE-listed Gijima said it would cooperate with the latest investigation into the 2007 awarding of the Who Am I Online (WAIO) contract by the Department of Home Affairs (DHA) and that it was confident the Public Protector’s probe would not find anything untoward. The company said in a statement... 

Integrated process-management software can speed up delivery

By: Schalk Burger     2nd December 2011 An integrated business process management suite of software can be used to enable parallel (concurrent) workflows, which increases the speed of work item processing, in a large to medium-sized business, while the rules that determine the priority and format of a work flow or item can be set,... 

New identity for investor relations group

By: Dimakatso Motau     2nd December 2011 FD Media and Investor Relations, the South African unit of international strategic communications group FTI Consulting, has moved to aligned its brand identity with that of the global business and will now be known as FTI Consulting Strategic Communications.  

Cloud starting to change software industry dynamics

     25th November 2011 The services that software companies are offering and delivering today will need to improve to make implementation faster as customers begin to consider implementing cloud computing technologies even before their annual software upgrade, says business software company Softworx sales director... 

Corporates head for the cloud in bid to lower IT costs

     25th November 2011 “Out of 100 large JSE-listed corporations that we interviewed, 46% are already using cloud computing. Another 6% plan to introduce it next year and another 4% the year after, so it will be close to 60% by 2013,” says World Wide Worx MD Arthur Goldstuck. 

Shifting communications leads to multichannel contact centres

By: Schalk Burger     11th November 2011 The changing nature of communication between customers and organisations, specifically the use of different communication media, is leading to business contact centres deploying cloud-based solutions that funnel queries to the correct department or person, says the Africa territory manager of... 

Networks supporting cloud services emerge as new Internet backbone

By: Schalk Burger     21st October 2011 Networks must be developed to support access to, and the growth of, cloud-based computing and application services, which will be the basis for the next generation of the Internet, says international routing and switching company Cisco South Africa MD David Mead. 

IT group viewing SA's skills gap as a business opportunity

By: Schalk Burger     14th October 2011 Information technology (IT) processes and services group EOH aims to offer technical and business process skills services to clients, leveraged off the skills it developed when it established its teams to support its hosting of applications and systems behind such processes, says EOH CEO Asher... 

SA call-centre body appoints new CEO

By: Creamer Media Reporter      13th October 2011 South African Business Process Outsourcing (BPO) industry association BPeSA has appointed Ferosa Thomas as its new CEO with immediate effect. Thomas takes over the position from former CEO Bulelwa Koyana. Chairperson Mark Harris said Thomas had a wealth of experience in both the BPO and the... 

Mvelaserve keen to expand Africa footprint, but will exercise caution

By: Schalk Burger     7th October 2011 JSE-listed, empowered outsourced business support services group Mvelaserve aims to improve its broad-based black economic empowerment platform, potentially by acquiring greater black female investment, stimulate organic growth of its existing and newly acquired businesses and expand into Africa... 

Cloud-based business communication tool launched

By: Schalk Burger     23rd September 2011 A cloud-hosted business communication application, launched in South Africa in August, offers an integrated communication tool for businesses that draws together email, conferencing, telecommunications and business communication functions into one program, reports US-based application, switching... 

Science council moves to safeguard South Africa’s robotics prowess

By: Keith Campbell     16th September 2011 Since the Czech playwright Karel Capek popularised, and indeed named, the concept of the robot in his 1920 science-fiction play ‘RUR’ (Rossum’s Universal Robots) – the word is derived from the Czech word robota, which means labour – it has exerted a fascination on both the popular and the... 

Six-month free data, voice incentive for Cape call centre investors

By: Schalk Burger     9th September 2011 New domestic or international outsourcing operators, creating more than 50 jobs with foreign direct investment and working out of the Western Cape, have been granted free international data and voice for their first six months of operation. 

Cisco adds security, management solutions to its portfolio

By: Eleanor Seggie     29th July 2011 Networking company Cisco has introduced new security and management solutions to its Borderless Networks portfolio. 

SA’s 50-year ‘young’ radio telescope in greater demand than ever

By: Keith Campbell     15th July 2011 On July 1, the 26 m dish at the Hartebeesthoek Radio Astronomy Observatory (HartRAO) celebrated its 50th anniversary.  

Brolaz towering ahead

     1st June 2011 The Brolaz Group of Companies have again demonstrated their leadership in innovation in the field of Cellular Telecommunications. 

Botswana fund upgrades enterprises system

By: Mary-Anne O’Donnell     13th May 2011 Botswana’s largest financial fund Botswana Public Officers Pension Fund (BPOPF) upgraded its Enterprise Resource Planning (ERP) system to information technology giant Softline Accpac’s Sage ERP Accpac 500 from the start of April 2011 and the system is running smoothly. 

New traffic demerit system ready to go – technology developer 

By: Brindaveni Naidoo     12th May 2011 Technology company Tasima, which established and maintains the country's electronic National Traffic Information System (eNatis), is ready to roll out the administrative adjudication of road traffic offences (Aarto) system, also known as the points demerit system, CEO Tebogo Mphuti said on... 

Choice of communication driving call centre change

By: Schalk Burger     29th April 2011 Over the next two to three years, South Africa will see a greater shift towards contact centres that use multiple forms of communication, driven by demand from clients, says communication software supplier Elingo sales and marketing director Karl Reed. 

Software offers real-time assessment of skills

By: Schalk Burger     29th April 2011 New software, developed by the University of the Witwatersrand, enables contact centre managers to monitor and assess, in real time, the language skills of potential recruits during a telephone interview. 

Many ERP systems still underperform against expectations

By: Mary-Anne O’Donnell     8th April 2011 Enterprise resource planning (ERP) systems offer significant potential to improve a company’s way of doing business.  

New academy launched to develop SA's electronics skills 

By: Mary-Anne O’Donnell     18th March 2011 International consumer technology giant Samsung, through its core corporate social responsibility (CSR) initiative, has launched the Samsung Electronics Engineering Academy, in Boksburg, with the aim of developing 10 000 electronic engineers across Africa by 2015, of which a few thousand will... 

Open innovation could be key to solving technical challenges facing companies

By: Mary-Anne O’Donnell     4th March 2011 Open Innovation (OI) services company NineSigma has more than two-million solution providers in its OI community.  

IT groups team up in pursuit of public-sector clients

By: Mary-Anne O’Donnell     25th February 2011 Information technology (IT) management company CA Southern Africa has appointed system solutions specialists EOH Public Sector Consulting as a strategic, accredited partner and supplier of CA products and service implementation within the public sector. 

Internet service provider acquires second data centre 
in response to rising demand for cloud computing

By: Mary-Anne O’Donnell     3rd December 2010 Local Internet service provider RSAWEB has announced the acquisition of its second data centre facility, in Cape Town, set to come online in December 2010. 

HP announces new converged infrastructure solutions

By: Mary-Anne O’Donnell     12th November 2010 Information technology (IT) consumables company Hewlett Packard (HP) has announced new advancements in achieving its goal of mission-critical converged infrastructure to simplify availability and accelerate data centre consolidation, ensuring the best use of resources. 

New research shows cost of IT downtime

By: Mary-Anne O’Donnell     12th November 2010 New research shows that European organisations are collectively losing up to €17-billion in revenue each year by failing to protect their business critical systems. 

August business confidence advances but correction expected – Sacci

By: Loni Prinsloo     7th September 2010 Business confidence in South Africa during August was the highest reported in 2010, said the South African Chamber of Commerce and Industry (Sacci), but warned that the spike in the index could be followed by a correction. The Sacci Business Confidence Index (BCI), released on Tuesday, showed a... 

Dynamic data centre concept launched into SA market

By: Mary-Anne O’Donnell     3rd September 2010 Information technology (IT) company Bytes Systems Integrated (BSI) has introduced its virtualised dynamic data centre model to South African businesses. 

New Softline Accpac enterprise resource planning solution launched

By: Mary-Anne O’Donnell     20th August 2010 Business management software company Softline Accpac has launched the latest version of its ERP software, Sage ERP X3. 

Independent network exchange goes live

By: Jacqueline Holman     14th May 2010 South Africa’s first and only independent network exchange AFRICA . INX has gone live, aiming to revolutionise the local Internet service provider (ISP) industry by offering competitive connectivity rates, independence and freedom of choice for clients. 

Gauteng legislature 
launches information 
management system

By: Jacqueline Holman     23rd April 2010 The Gauteng Provincial Legislature (GPL) has launched its legislature information management system (LIMS) project, aimed at supporting the GPL core business processes. 

Gauteng BPO sector could exceed R7,4bn this year

By: Creamer Media Reporter      7th April 2010 Gauteng’s Business Process Outsourcing (BPO) sector would likely grow to in excess of R7,4-billion this year, creating a further 4 000 jobs, Business Process enabling South Africa (BPeSA) Gauteng CEO Keryn House has revealed. Speaking at a forum this week, she noted that the BPO sector in... 

Coega’s BPO park to be operational by March

By: Creamer Media Reporter      17th November 2009 The R173-million, 1 500-seat Business Process Outsourcing (BPO) Park in the Coega Industrial Development Zone (IDZ), near Port Elizabeth, would start operating in March 2010, the Coega Development Corporation (CDC) reported on Tuesday. The CDC was currently looking for tenants to occupy the 18... 

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