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Business Process Outsouring News

ICT goods import growth slows to five-year low

By: Natasha Odendaal     1st February 2016 Global imports of information and communication technology (ICT) goods have slowed to a five-year low, the United Nations Conference on Trade and Development (Unctad) reveals. The static global growth of 1% in 2014 had been supported mainly by the only subsectors that had grown, namely the... 

Cloud service brokerage next stage of cloud transition in SA – Huawei

By: Schalk Burger     29th January 2016 Cloud systems require careful planning and testing to ensure the deployment of high-performing solutions and services that achieve reduced costs and complexity, but higher efficiency, says Chinese electronics multinational Huawei Technologies Cloud Computing VP Chen Kun. As enterprises move to... 

Cybercrime’s rampant boldness leaves business intimidated

By: Natasha Odendaal     25th January 2016 The increasingly sophisticated, bold and resilient behaviour of cybercriminals in their endeavours have left companies worldwide feeling more vulnerable to cyberattacks, with less than half of the organisations surveyed in Cisco’s latest Annual Security Report confident in their network security... 

Cybercrime’s rampant boldness leaves business intimidated

Local BPO sector to continue growing – Davies

By: Megan van Wyngaardt     23rd November 2015 Trade and Industry Minister Dr Rob Davies expects the growth potential of the local business process outsourcing (BPO) industry to continue increasing over the next five years, particularly in contact centre, shared services centre and legal process outsourcing. He added that the BPO sector was... 

Local BPO sector to continue growing – Davies

Security company introduces electronic shelf hook to deter shoplifters

By: Nadine James     30th October 2015 Loss prevention specialist Lodge Security has acquired the distribution rights for a smart shelf hook for retail security. The shelf hook detects and analyses unusual product movements, setting off an acoustic and optical light-emitting diode alarm, enabling staff to intervene and address the... 

Security company introduces  electronic shelf hook to deter shoplifters
SMART HOOK Lodge Security's electronic shelf hook notes the number of products removed within a specific time period

Telkom unbundles wholesale unit, opens access to licensed operators 

By: Natasha Odendaal     13th October 2015 Telecommunications giant Telkom on Tuesday announced the unbundling of its wholesale and networks division into a new venture aimed at bridging South Africa’s digital divide. The functional separation into a revamped autonomous Openserve, headed up by Alphonzo Samuels, removed a “critical”... 

Telkom unbundles wholesale unit, opens access to licensed operators

EOH reports growing African demand for services

By: Schalk Burger     9th October 2015 As South African information technology (IT) firm EOH posted another full year of strong growth, CEO Asher Bohbot, known for his frank words, people-centric management style and stoic humanism, attributed the company’s continued South African and African growth to leveraging of its internal... 

EOH reports growing African demand for services
Photo by Duane Daws
ASHER BOHBOT EOH’s corporate goals were originally aspirations, but the company is relevant and is making a difference in the territories it operates in

Altron to move on new strategy as H1 performance tumbles

By: Natasha Odendaal     7th October 2015 Despite JSE-listed Allied Electronics (Altron) having failed in the first half of the year to recover from its disappointing 2015 financial year losses, CEO Robert Venter assured that the worst was behind the company as corrective action taken should see the challenged units removed from the... 

Altron to move on new strategy as H1 performance tumbles
Photo by Duane Daws
Altron CEO Robert Venter

Altron dips into the red in H1

By: Natasha Odendaal     7th October 2015 Allied Electronics (Altron) has dipped into the red in the six months ended August 31, as the JSE-listed firm continued to experience “adverse” challenges weighing on its Powertech Transformers, Altech Multimedia, Altech Autopage and Altech Node business units. The group posted a basic loss a... 

Alaris keeps eyes on acquisition opportunities, narrows FY losses

By: Natasha Odendaal     1st October 2015 AltX-listed Alaris has its eyes locked on acquisition opportunities in the US and Europe as it narrows its losses for the year ended June 30. The group, formerly known as Poynting, earlier this month abandoned its bid for Antenna Research Associates (ARA), after the US-based business failed to... 

Jasco’s M-Tec sell-off crucial – CEO

By: Natasha Odendaal     17th September 2015 JSE-listed Jasco on Thursday urged shareholders to vote in favour of the sale of its 51% stake in nonferrous products manufacturer and supplier Malesela Taihan Electric Cable (M-Tec), which has been a continuous drag on the group’s past results and has hindered progress in its strategy. With a... 

Icasa seeks public input on radio frequency spectrum licensing

By: Natasha Odendaal     15th September 2015 The Independent Communications Authority of South Africa (Icasa) has tabled an information memorandum for the licensing of the International Mobile Telecommunications (IMT) spectrum for public comment. The memorandum aimed to provide guidance to prospective applicants surrounding the process and... 

Proactive cyberstrategy to protect small firms, improve recovery

By: Schalk Burger     11th September 2015 Small and medium-sized enterprises (SMEs) must develop appropriate policies and procedures to contain the risks of cyber attacks and cybercrime, which can pose a significant risk to their operations, says Kaspersky Lab Africa MD Riaan Badenhorst. Wireless communications company Verizon’s 2013... 

Proactive cyberstrategy to protect small firms, improve recovery
RIAAN BADENHORST The duty to regularly monitor and mitigate cyber risks of an SME should be vested with a team containing at least one senior manager

Red Hat to open SA office amid continued growth

By: Schalk Burger     28th August 2015 New York stock exchange-listed enterprise open source company Red Hat has seen the demand for its software and services steadily grow and will open a South African office, as this is a priority market, says Red Hat Europe, Middle East and Africa senior VP and GM Werner Knoblich. The increase in... 

Red Hat to open SA office amid continued growth
WERNER KNOBLICH Red Hat has made several acquisitions to boost its mobile capabilities

MTN, Liquid team up for Africa extensions

By: Natasha Odendaal     24th August 2015 Telecommunications giant MTN and Liquid Telecom on Monday announced a partnership that would see the duo leverage each others' fixed and wireless networks and combining their respective footprints to reach more business customers across Africa and in Europe. The deal would enable the parties to... 

DoC unpacks digital migration progress to portfolio committee 

By: Natasha Odendaal     14th August 2015 South Africa’s Northern Cape will become the first province to transition from analogue to digital broadcasting as the Department of Communications (DoC) moves to implement the final stages of the years-overdue digital terrestrial television project. In a phased approach over the next 36 months,... 

DoC unpacks digital migration progress to portfolio committee

Dimension Data selects new Middle East, Africa CEO

By: Creamer Media Reporter      12th August 2015 Dimension Data on Wednesday announced the appointment of Grant Bodley as Middle East and Africa (MEA) CEO, succeeding Derek Wilcocks, who would assume an executive role in the global group from October 1.   

Icasa eager to revive spectrum processes

By: Natasha Odendaal     3rd August 2015 The Independent Communications Authority of South Africa (Icasa) on Monday announced that it was “eager” to “reinitiate” the licensing process for the assignment of the high-demand spectrum. Icasa, which was responsible for the allocation of spectrum to broadcasting and electronic communications... 

Cloud’s maturity makes it an efficient replacement for legacy systems

By: Schalk Burger     31st July 2015 Legacy information technology (IT) systems are becoming increasingly obsolete because of the maturity, efficiencies and cost effectiveness of cloud-based IT services, says information and communication technology major T-Systems subsidiary Intervate head Lionel Moyal. Legal and regulatory hurdles... 

Cloud’s maturity makes it an efficient replacement  for legacy systems
LIONEL MOYAL Cloud services providers must compete against other cloud services providers for business by providing up-to-date systems and services

SACF revamps ICT Achievers Awards

By: Natasha Odendaal     22nd July 2015 The South African Communications Forum (SACF) on Wednesday outlined plans to revive the recognition of South Africa’s top information and communication technology (ICT) achievers. On October 2, the ICT Achievers Awards would make its debut at the Vodacom World Dome, in Midrand, celebrating... 

Gauteng province mulls ideas of GBN commercialisation

By: Natasha Odendaal     21st July 2015 The Gauteng provincial government (GPG) will table its ideas for opening its Gauteng Broadband Network (GBN), which is currently being deployed, to the private sector by the end of the year. Gauteng Finance MEC Barbara Creecy on Tuesday told Engineering News Online that a feasibility study was... 

Gauteng province mulls ideas of GBN commercialisation
Gauteng Finance MEC Barbara Creecy

GDE prepares to deploy 17 000 tablets to schools 

By: Natasha Odendaal     20th July 2015 The Gauteng Department of Education (GDE) is preparing to deploy thousands of mobile devices such as tablets and laptops with Internet connectivity, as well as three-dimensional (3D) light-emitting diode (LED) interactive boards, to Grade 12 classes at 375 township and rural high schools in... 

GDE prepares to deploy 17 000 tablets to schools

EOH establishes international arm, confirms Africa focus

By: Schalk Burger     17th July 2015 South Africa-based information and communications technology firm EOH has announced the establishment of a new division, currently known as EOH International, which will offer its software and services in the 19 countries outside its African operations, says EOH information services director... 

EOH establishes international arm, confirms Africa focus
Photo by Duane Daws
ASHER BOHBOT The structure of the economies in Africa lends itself to a demand for the company’s work, but the numbers and margins of its new division are exciting

Timely adoption of IPv6 seen as essential for African Internet providers

By: Schalk Burger     10th July 2015 African ISPs should accelerate the adoption of Internet Protocol version 6 (IPv6) to prepare for large volumes of data traffic, says terrestrial network service provider Workonline Communications business development director Edward Lawrence. Implementing IPv6 allows all devices connected to the... 

Timely adoption of IPv6 seen as essential  for African Internet providers
EDWARD LAWRENCE ISPs in Africa and South Africa have the ability to prepare for IPv6 in a controlled and independent way and should train their employees on IPv6 standards to prepare for its adoption

Veeam focusing on integration and efficiency

By: Schalk Burger     10th July 2015 Information technology (IT) availability company Veeam is improving the integration of its availability suite of products into the software and hardware capabilities of other companies to better leverage these systems, says Veeam Software Southern Africa regional manager Warren Olivier. 

Veeam focusing on integration and efficiency
WARREN OLIVIER Tier-one workloads are being virtualised because companies can expect tier-one availability of 99.5% for their virtualised environments

Bidvest buys into local online communications start-up

By: Natasha Odendaal     7th July 2015 Bidvest Media has taken another step to establish itself as a major JSE-listed Bidvest Group subsidiary through the acquisition of a majority stake in local online communications agency Retroviral Digital Communications for an undisclosed amount. The division’s first “real” acquisition would mark... 

Department of Communications to announce digital switch-off date ‘soon’ 

By: Natasha Odendaal     3rd July 2015 Two weeks after South Africa missed the deadline to transition from analogue to digital terrestrial television (DTT), Communications Minister Faith Muthambi said no interference had been recorded while the Department of Communications (DoC) firmed up its switch-off dates. Muthambi this week... 

Department of Communications to announce digital switch-off date ‘soon’

Portfolio committee not supportive of telecoms department’s rationalisation programme

By: Natasha Odendaal     29th June 2015 As the Department of Telecommunications and Postal Services (DTPS) outlined its efforts to rationalise the State-owned companies (SOCs) that report to it, confusion had shrouded the deliberations of the governing parliamentary portfolio committee as there were more questions than answers in terms... 

Portfolio committee not supportive of telecoms department’s rationalisation programme

WC call centre industry created 4 400 jobs in 2014/15

By: Megan van Wyngaardt     26th June 2015 The Western Cape business process outsourcing (BPO) industry created 4 400 new jobs in the 2014/15 financial year, Business Process Enabling South Africa (BPeSA) said on Friday. As a region, the Western Cape accounted for almost 60% of all BPO jobs in South Africa with about 16 000 employees. Of... 

WC call centre industry created 4 400 jobs in 2014/15

Cybersecurity insurance lags in EMEA

By: Natasha Odendaal     22nd June 2015 More than a third of risk professionals throughout Africa, Europe and the Middle East (EMEA) have, over the past two years, experienced an average $2.1-million economic knock owing to disruptions, data breaches or security exploits; however, many companies remain uninsured, a new survey by Aon... 

Cybersecurity insurance lags in EMEA

Creamer Media publishes Telecommunications 2015: A review of South Africa's telecommunications sector research report

15th June 2015 Creamer Media’s Telecommunications 2015 report reviews South Africa’s telecommunications market and the major companies operating in the sector. The report provides information on the country’s voice and data communications and corporate activity in the sector. It also provides an overview of the... 

Creamer Media publishes Telecommunications 2015: A review of South Africa's telecommunications sector research report

Solidarity to tackle Telkom’s restructuring head-on

By: Natasha Odendaal     11th June 2015 Trade union Solidarity was gearing up to take telecommunications giant Telkom to task over labour processes during its “most aggressive” restructuring programme that would see thousands out of a job within a few months. Addressing media at the union’s headquarters, Solidarity CEO Dirk Hermann... 

Solidarity to tackle Telkom’s restructuring head-on

Cyberthreats need better mitigation and preparedness – Deloitte

By: Creamer Media Reporter      10th June 2015 As global cyberthreat alerts rise by around 14% year-on-year, it has emerged that South Africa, and other African countries, remain significantly unprepared for a cyberattack and its aftermath. Advisory firm Deloitte technology, media and telecommunications leader for Africa Mark Casey believed... 

Telkom to shed employees as it embarks on next round of turnaround

By: Natasha Odendaal     10th June 2015 As JSE-listed Telkom's “Telkom 2.0” turnaround continued to gain traction, the telecommunications group has confirmed that nearly 8 000 employees would be impacted in one way or another. The group, which had shaved 1.2% off its operating costs in the financial year to March 31, in part owing to a... 

Telkom to shed employees as it embarks on next round of turnaround

Solidarity questions impact of Telkom’s restructure on employees

By: Natasha Odendaal     9th June 2015 Trade union Solidarity on Tuesday claimed that, within the next two months, 7 800 employees at telecommunications group Telkom would be retrenched or transferred to other businesses. In a statement released following an “information session” with Telkom, Solidarity communications industry leader... 

Solidarity questions impact of Telkom’s restructure on employees

Telkom to step up turnaround as gains emerge 

By: Natasha Odendaal     8th June 2015 The 2016 financial year would see JSE-listed Telkom stabilise its net revenue, maintain an earnings before interest, taxes, depreciation and amortisation (Ebitda) margin of between 26% and 27% and a capital expenditure (capex) to revenue ratio of 15% to 18% as its restructuring journey continued... 

Telkom to step up turnaround as gains emerge
Telkom CEO Sipho Maseko discusses the group's financial results. Video and editing: Nicholas Boyd.

Ansys swings to profit after restructure

By: Natasha Odendaal     29th May 2015 Shares in AltX-listed Ansys surged nearly 9% on Friday after the Centurion-headquartered information technology firm successfully broke out of the red for the first time in two years and delivered triple-digit increases in its financial performance for the 2015 financial year, following extensive... 

Ansys swings to profit after restructure

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