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Business Process Outsouring News

On-line reconditioning service reduces downtime

     5th August 2016 Furnace and industrial service provider Dickinson Group offers an on-line tyre and trunnion roller surface reconditioning service, which enables worn or damaged running faces of tyres and rollers to be machined while the vessel is in operation, thereby reducing downtime. The company explains that... 

Supply chain planning services lower adoption barrier for local firms

By: Schalk Burger     5th August 2016 The supply chain planning services of US-based firm ToolsGroup, provided as an outsourced business process, enable local companies to tap into international best practices at an affordable rate, says ToolsGroup Africa director Simon Oosthuizen. Companies can use the supply chain planning tools... 

Wastewater treatment necessary to grow the economy

By: Nadine James     29th July 2016 Consistent and sustainable water supply is necessary to ensure socioeconomic growth; therefore, wastewater treatment, as a comparatively cost-effective solution that reduces strain on available water supply, is vital to economic growth in water-stressed countries, says waste management company... 

Wastewater treatment necessary to grow  the economy
UNDERCOVER OPERATION The underground biological wastewater treatment plant should remain operational for up to 25 years

Aggregated cloud services portal provides detailed customisation options

By: Schalk Burger     22nd July 2016 The aggregated cloud services platform Skylight, launched by multinational Internet service provider Internet Solutions last month, enables companies to have different use models for each department or workload, and provides access to local and international cloud platforms that can meet their... 

Cybersecurity monitoring centre set up in Joburg

By: Schalk Burger     1st July 2016 Global professional services firm Deloitte launched its Cyber Intelligence Centre (CIC) in Woodmead, Johannesburg, last month, which is one of 17 worldwide centres used in combination to provide 24/7 high-level protection for subscribers, says Deloitte Cyber Risk Services Advisory Africa leader... 

Cybersecurity monitoring centre set up in Joburg
DELOITTE SA CIC The CIC builds threat models for each client using knowledge of their environments and operations, as well as threat intelligence to identify which clients are at risk from specific threats

Conference demonstrates company’s commitment to clients

By: Nadine James     20th May 2016 Alternative building solutions developer Hydraform International held a two-day conference on its business development plan for existing and prospective clients at the Birchwood Hotel and OR Tambo Conference Centre, in Boksburg, last month. Themed ‘Hydraform: Committed to your Journey’, the... 

Conference demonstrates  company’s commitment  to clients
HYDRAFORM: COMMITTED TO YOUR JOURNEY The 2016 conference was meant to foster closer relationships between Hydraform and its clients

DTI urged to consult widely on new rail, agroprocessing incentives

By: Terence Creamer     17th May 2016 Trade and Industry Minister Dr Rob Davies reaffirmed on Tuesday that government planned to pursue an increasing number of sector-specific incentive schemes, with an initial focus on the creation of new incentives for the agroprocessing and railways industries. Speaking at a business briefing... 

DTI urged to consult widely on new rail, agroprocessing incentives

EOH focuses on expansion, after posting strong results

By: Schalk Burger     1st April 2016 Information technology and services firm EOH has posted strong interim results for the period ended December 31, 2015, and is accelerating its use of joint ventures and acquisitions to expand its presence beyond South Africa. The firm grew revenue by 30% to R6-billion, operating profit by 35% to... 

Adapt IT posts strong interim results, remains acquisitive

By: Schalk Burger     25th March 2016 JSE-listed specialist software and services firm Adapt IT increased revenue by 19% and operating profit by 50% during the interim period to December 31, 2015, and had wholly acquired audit, financial and risk management software services firm CQS. The acquisition was included in the company’s... 

Adapt IT posts strong interim results, remains acquisitive
SBU SHABALALA The CQS acquisition will bolster the financial services segment of Adapt IT

Service culture key to improving remote IT infrastructure experience

By: Schalk Burger     19th February 2016 While using remote infrastructure management (RIM) – a process of managing information technology (IT) infrastructure remotely – has grown significantly, there is a fragmentation of tools used to facilitate RIM and ineffective service level agreements that do not support business outcomes, says... 

Service culture key to improving  remote IT infrastructure experience
SAURABH KUMAR Service providers need to deliver visibility into the infrastructure being managed, as a holistic solution is necessary for businesses to monitor key areas of IT infrastructure

Autopage given Tribunal green light for subscriber base sale

By: Natasha Odendaal     12th February 2016 The Competition Tribunal on Friday gave a conditional go-ahead for mobile operators Cell C, MTN and Vodacom to buy out their respective subscriber bases, as South Africa’s last independent service provider Altech Autopage calls it a day. The Allied Electronics (Altron) subsidiary was the last... 

Jasco retains strong turnaround growth in H1

By: Natasha Odendaal     10th February 2016 After bouncing back into the black last year, JSE-listed Jasco Electronics has continued its strong performance in the first half of the current financial year on the back of a strong order book and prudent cost management. Headline earnings and headline earnings a share for the six months to... 

Survey shows wearable technology buy-in 

By: Natasha Odendaal     9th February 2016 While market acceptance of wearable technology – clothing and accessories incorporating computer and advanced electronic technologies – is on the increase, regulation and policy frameworks surrounding the use of this fast-growing technology in the workplace need to be discussed. An online survey... 

Survey shows wearable technology buy-in
PwC actuarial, risk and quants division associate director Nanie Rothman discusses wearables in the workplace and the outcomes of a survey testing market acceptance. Date recorded: 09.02.2016. Camerawork and videoediting: Nicholas Boyd.

Access management services to help meet growing digital business demands

By: Schalk Burger     5th February 2016 Identity and Access Management (IAM) is a critical facet of a connected security ecosystem, as controlling the confidentiality, integrity and authorisation of data access and use is key to securing new digital business channels. However, companies face several challenges trying to implement IAM... 

ICT goods import growth slows to five-year low

By: Natasha Odendaal     1st February 2016 Global imports of information and communication technology (ICT) goods have slowed to a five-year low, the United Nations Conference on Trade and Development (Unctad) reveals. The static global growth of 1% in 2014 had been supported mainly by the only subsectors that had grown, namely the... 

ICT goods import growth slows to five-year low

Cloud service brokerage next stage of cloud transition in SA – Huawei

By: Schalk Burger     29th January 2016 Cloud systems require careful planning and testing to ensure the deployment of high-performing solutions and services that achieve reduced costs and complexity, but higher efficiency, says Chinese electronics multinational Huawei Technologies Cloud Computing VP Chen Kun. As enterprises move to... 

Cybercrime’s rampant boldness leaves business intimidated

By: Natasha Odendaal     25th January 2016 The increasingly sophisticated, bold and resilient behaviour of cybercriminals in their endeavours have left companies worldwide feeling more vulnerable to cyberattacks, with less than half of the organisations surveyed in Cisco’s latest Annual Security Report confident in their network security... 

Cybercrime’s rampant boldness leaves business intimidated

Local BPO sector to continue growing – Davies

By: Megan van Wyngaardt     23rd November 2015 Trade and Industry Minister Dr Rob Davies expects the growth potential of the local business process outsourcing (BPO) industry to continue increasing over the next five years, particularly in contact centre, shared services centre and legal process outsourcing. He added that the BPO sector was... 

Local BPO sector to continue growing – Davies

Security company introduces electronic shelf hook to deter shoplifters

By: Nadine James     30th October 2015 Loss prevention specialist Lodge Security has acquired the distribution rights for a smart shelf hook for retail security. The shelf hook detects and analyses unusual product movements, setting off an acoustic and optical light-emitting diode alarm, enabling staff to intervene and address the... 

Security company introduces  electronic shelf hook to deter shoplifters
SMART HOOK Lodge Security's electronic shelf hook notes the number of products removed within a specific time period

Telkom unbundles wholesale unit, opens access to licensed operators 

By: Natasha Odendaal     13th October 2015 Telecommunications giant Telkom on Tuesday announced the unbundling of its wholesale and networks division into a new venture aimed at bridging South Africa’s digital divide. The functional separation into a revamped autonomous Openserve, headed up by Alphonzo Samuels, removed a “critical”... 

Telkom unbundles wholesale unit, opens access to licensed operators

EOH reports growing African demand for services

By: Schalk Burger     9th October 2015 As South African information technology (IT) firm EOH posted another full year of strong growth, CEO Asher Bohbot, known for his frank words, people-centric management style and stoic humanism, attributed the company’s continued South African and African growth to leveraging of its internal... 

EOH reports growing African demand for services
Photo by Duane Daws
ASHER BOHBOT EOH’s corporate goals were originally aspirations, but the company is relevant and is making a difference in the territories it operates in

Altron to move on new strategy as H1 performance tumbles

By: Natasha Odendaal     7th October 2015 Despite JSE-listed Allied Electronics (Altron) having failed in the first half of the year to recover from its disappointing 2015 financial year losses, CEO Robert Venter assured that the worst was behind the company as corrective action taken should see the challenged units removed from the... 

Altron to move on new strategy as H1 performance tumbles
Photo by Duane Daws
Altron CEO Robert Venter

Altron dips into the red in H1

By: Natasha Odendaal     7th October 2015 Allied Electronics (Altron) has dipped into the red in the six months ended August 31, as the JSE-listed firm continued to experience “adverse” challenges weighing on its Powertech Transformers, Altech Multimedia, Altech Autopage and Altech Node business units. The group posted a basic loss a... 

Alaris keeps eyes on acquisition opportunities, narrows FY losses

By: Natasha Odendaal     1st October 2015 AltX-listed Alaris has its eyes locked on acquisition opportunities in the US and Europe as it narrows its losses for the year ended June 30. The group, formerly known as Poynting, earlier this month abandoned its bid for Antenna Research Associates (ARA), after the US-based business failed to... 

Jasco’s M-Tec sell-off crucial – CEO

By: Natasha Odendaal     17th September 2015 JSE-listed Jasco on Thursday urged shareholders to vote in favour of the sale of its 51% stake in nonferrous products manufacturer and supplier Malesela Taihan Electric Cable (M-Tec), which has been a continuous drag on the group’s past results and has hindered progress in its strategy. With a... 

Icasa seeks public input on radio frequency spectrum licensing

By: Natasha Odendaal     15th September 2015 The Independent Communications Authority of South Africa (Icasa) has tabled an information memorandum for the licensing of the International Mobile Telecommunications (IMT) spectrum for public comment. The memorandum aimed to provide guidance to prospective applicants surrounding the process and... 

Proactive cyberstrategy to protect small firms, improve recovery

By: Schalk Burger     11th September 2015 Small and medium-sized enterprises (SMEs) must develop appropriate policies and procedures to contain the risks of cyber attacks and cybercrime, which can pose a significant risk to their operations, says Kaspersky Lab Africa MD Riaan Badenhorst. Wireless communications company Verizon’s 2013... 

Proactive cyberstrategy to protect small firms, improve recovery
RIAAN BADENHORST The duty to regularly monitor and mitigate cyber risks of an SME should be vested with a team containing at least one senior manager

Red Hat to open SA office amid continued growth

By: Schalk Burger     28th August 2015 New York stock exchange-listed enterprise open source company Red Hat has seen the demand for its software and services steadily grow and will open a South African office, as this is a priority market, says Red Hat Europe, Middle East and Africa senior VP and GM Werner Knoblich. The increase in... 

Red Hat to open SA office amid continued growth
WERNER KNOBLICH Red Hat has made several acquisitions to boost its mobile capabilities

MTN, Liquid team up for Africa extensions

By: Natasha Odendaal     24th August 2015 Telecommunications giant MTN and Liquid Telecom on Monday announced a partnership that would see the duo leverage each others' fixed and wireless networks and combining their respective footprints to reach more business customers across Africa and in Europe. The deal would enable the parties to... 

DoC unpacks digital migration progress to portfolio committee 

By: Natasha Odendaal     14th August 2015 South Africa’s Northern Cape will become the first province to transition from analogue to digital broadcasting as the Department of Communications (DoC) moves to implement the final stages of the years-overdue digital terrestrial television project. In a phased approach over the next 36 months,... 

DoC unpacks digital migration progress to portfolio committee

Dimension Data selects new Middle East, Africa CEO

By: Creamer Media Reporter      12th August 2015 Dimension Data on Wednesday announced the appointment of Grant Bodley as Middle East and Africa (MEA) CEO, succeeding Derek Wilcocks, who would assume an executive role in the global group from October 1.   

Icasa eager to revive spectrum processes

By: Natasha Odendaal     3rd August 2015 The Independent Communications Authority of South Africa (Icasa) on Monday announced that it was “eager” to “reinitiate” the licensing process for the assignment of the high-demand spectrum. Icasa, which was responsible for the allocation of spectrum to broadcasting and electronic communications... 

Cloud’s maturity makes it an efficient replacement for legacy systems

By: Schalk Burger     31st July 2015 Legacy information technology (IT) systems are becoming increasingly obsolete because of the maturity, efficiencies and cost effectiveness of cloud-based IT services, says information and communication technology major T-Systems subsidiary Intervate head Lionel Moyal. Legal and regulatory hurdles... 

Cloud’s maturity makes it an efficient replacement  for legacy systems
LIONEL MOYAL Cloud services providers must compete against other cloud services providers for business by providing up-to-date systems and services

SACF revamps ICT Achievers Awards

By: Natasha Odendaal     22nd July 2015 The South African Communications Forum (SACF) on Wednesday outlined plans to revive the recognition of South Africa’s top information and communication technology (ICT) achievers. On October 2, the ICT Achievers Awards would make its debut at the Vodacom World Dome, in Midrand, celebrating... 

Gauteng province mulls ideas of GBN commercialisation

By: Natasha Odendaal     21st July 2015 The Gauteng provincial government (GPG) will table its ideas for opening its Gauteng Broadband Network (GBN), which is currently being deployed, to the private sector by the end of the year. Gauteng Finance MEC Barbara Creecy on Tuesday told Engineering News Online that a feasibility study was... 

Gauteng province mulls ideas of GBN commercialisation
Gauteng Finance MEC Barbara Creecy

GDE prepares to deploy 17 000 tablets to schools 

By: Natasha Odendaal     20th July 2015 The Gauteng Department of Education (GDE) is preparing to deploy thousands of mobile devices such as tablets and laptops with Internet connectivity, as well as three-dimensional (3D) light-emitting diode (LED) interactive boards, to Grade 12 classes at 375 township and rural high schools in... 

GDE prepares to deploy 17 000 tablets to schools

EOH establishes international arm, confirms Africa focus

By: Schalk Burger     17th July 2015 South Africa-based information and communications technology firm EOH has announced the establishment of a new division, currently known as EOH International, which will offer its software and services in the 19 countries outside its African operations, says EOH information services director... 

EOH establishes international arm, confirms Africa focus
Photo by Duane Daws
ASHER BOHBOT The structure of the economies in Africa lends itself to a demand for the company’s work, but the numbers and margins of its new division are exciting

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