Integrated solutions pro- vider Meditech South Africa (SA) and global data protection and management company Commvault have partnered to bring alternative backup solutions to the South African medical sector.
“We [Commvault] were brought in by Meditech to specifically solve a number of issues at the request of quite a number of its end- users,” says Commvault healthcare senior director Fred Mills.
According to Meditech SA CEO Charlotte Jackson, there were two main issues that needed to be addressed. “The system had to be functional while the backup is running and there needed to be an almost 100% guarantee that the system could not be impacted by ransomware.”
A patient’s medical record needs to be available 24/7, 365 days a year and needs to be backed up. Once the backup is done, new data is not lost and the system does not slow down medical staff’s productivity. Thus, the system ensures that medical staff can access patient records at any time.
The number of times hospitals are affected by ransomware on a daily basis is staggering, according to Mills. Jackson explains that, as the information contained in hospital records is confidential, Meditech SA was very selective in its choosing a company.
“The company we chose had to guarantee almost 100% that no one would be able to break the access codes.” This way, the risk of confidential information, contained in the electronic health records, being accessed from the outside by an unauthorised person is much less. The better the security of the data system, the less likely that information will be used against patients.
The Meditech system has a modular design, meaning that hospitals and clinics can choose which modules of different departments they want to use. “There are more than 40 modules, but every hospital is different, as not every hospital will need an oncology module, for example,” Jackson highlights.
Meditech SA also offers a team that will help with building inventories of staff and procedures, organising stock in laboratories and pharmacies, as well as discuss workflows within the hospital and the different hospital departments.
Further, hospitals that buy the system have a perpetual licence for the system, provided they do not change platforms and the module is used in the hospital.
There are three lines of support offered to clients when they use the system. Firstly, there is the team that was trained when the system was being implemented at the hospital. This is the core team and assists when there is an issue. Should the issue become too complex, Meditech SA is called in as the second line of support. “If the problem is beyond its expertise, the third line of support is Meditech USA,” Jackson concludes.